Notice for Judges
The Home page and "Department Services" are NOT part of the core call center — they are supporting pages only.
This is not the official website of the MOEI, so avoid entering your sensitive data to prevent fraud and scams.
MOEI Omnichannel Gateway
Unified AI Digital Brain — Cross-channel context preservation across WhatsApp, Voice, Web & Email.
Customer Portal
Access services, submit requests, chat with AI agents.
Admin Dashboard
Manage cases, WhatsApp, calls, and AI configuration.
Executive Analytics
KPI dashboards, predictive analytics, and insights.
Voice Call Center
AI voice agent with real-time STT/TTS pipeline.
How to Use This Platform
Follow these steps to navigate and explore all the capabilities of the AI-powered call center
Start a Conversation
Go to Customer Portal and start a conversation via WhatsApp or Live Chat. The AI agent will respond automatically.
Test the Call Center
From the Agent Dashboard, view incoming conversations in real-time. You can intervene, escalate, or transfer chats.
Explore AI Models
In "AI Models" section, you can choose the AI provider and adjust parameters like temperature and max tokens.
Review Executive Analytics
Check the Executive Dashboard for KPIs, predictive analytics, and AI-driven insights.
Try Voice Call
Navigate to Voice Call Center to test the AI voice agent with real-time STT/TTS.
Department Services
Review department cases where departments can approve or reject cases referred from the call center.
Why MOEI AI?
An AI-powered platform designed to serve citizens and residents efficiently
Unified AI Brain
Single AI engine serving all channels with context preservation
Multilingual Support
Full Arabic & English support across all services
Omnichannel
WhatsApp, Voice, Web & Email in one platform
Government Secure
UAE PASS integrated for security and privacy compliance
Core Call Center Features
Features to evaluate in the call center
Get Started
Choose the right portal to start using our services